||Royal Mail (3-5 days) £5
||Airmail (7-12 days) £8
HANDLING TIME PRIOR TO DESPATCH
Our orders are usually despatched within 24 working hours of placing your order; our despatch team operate Monday – Friday. Please be advised that although we do strive to despatch all orders within 24 hours, this is not always possible during busy periods or due to occasional stock limitations. If your order is likely to be delayed due to stock availability, we will contact you as soon as possible to discuss.
OUR DELIVERY SERVICES
Royal Mail / Airmail - All of our Royal Mail services are untracked. Most orders will arrive within 3 - 5 days, but this may take a little longer if you live in a more remote location or at times of increased volume such as holiday season.
If your order has not been received within the expected time-frame, we will be happy to investigate the problem. There can be a number of reasons why this may be the case, how we respond and solve the issue depends on what has happened. The reasons and outcomes are itemised below:
If the wrong address has been entered by the customer, the order will most likely be returned to our address. If this is the case we can arrange for re-delivery but there will be second delivery charge payable by the customer. If however, the customer contacts us to correct the address prior to despatch (normally within 24 hours) then we will endeavour to update your order free of charge. If the order goes missing due to incorrect address then a new order will need to be placed.
NOBODY AT ADDRESS TO TAKE DELIVERY
Any undelivered Royal Mail items will most likely be sent to your local Post Office collection facility, if this is the case the customer will most likely have received a Royal Mail calling card (although this is not necessarily always the case so you should always check with your post office before reporting an order as missing).
For international deliveries, this will largely depend on the local service. With Royal Mail untracked deliveries, we need to wait for 10 working days to pass from the date of despatch before we can consider an order undelivered. If an order is returned to us due to non-delivery then we can re-send the order but there will be a second delivery charge payable to the customer.
If an order simply goes missing, we will first investigate and then offer to re-send the order free of charge if there is no other explanation. Royal Mail delivery estimates are not guaranteed delivery dates. Orders will only be considered missing if 10 working days have passed without delivery since the despatch of the order.
ITEM NOT DESPATCHED
If the order has not been despatched from our end, firstly we will investigate the matter. If this is due to an item being out of stock, we will offer the opportunity for the customer to either take an alternative item, wait for the item to come into stock, or alternatively take a refund. If the item has not been despatched due to an internal error, we will despatch the order immediately on an upgraded delivery service.