Level 1 Certificate in Customer Service


£500 (Tuition) + £72 ( Registration fee)

Note:  Tuition fee is exclusive of VAT


26 weeks

Entry Requirements

There are no formal entry requirements for learners undertaking this qualification, but learner must have access to a ‘Realistic Working Environment’ for their assessment. This qualification is suitable for learners aged 14 years or over.

Course Summary

The qualification will provide learners with an opportunity to:

• Gain the skills and qualities required for employment in a Customer Service role.

• To progress onto the Level 2 Diploma in Customer Service.

• Show that they have relevant skills if they wish to apply for a Customer Service Apprenticeship. The qualification links to the Customer Service National Occupational Standards.

What Will I Study?

• Understand working in a customer service environment

• Communication in customer service

• Principles of personal performance and development

• Principles of working in a business environment

• Work with others in a business environment

• Deal with customer queries, requests and problems

• Communicate with customers in writing

• Make telephone calls to customers

Progression Opportunities

Progress onto other qualifications such as the Level 2 Diplomas in Customer Service.

Academy for International                                                  

Science & Research Ltd                                                     

UKPRN: 10057874

VAT 285 8312 75                                                             

United Kingdom                                                                  


Port Rd, Ballyraine,

Letterkenny, Co. Donegal, Ireland

Tel.: +4477-5983-1432

Email: info@aisr.ie


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